Code of Values
We believe . . .
. . . in superior service to our customers, our community and to each
other as members of the DreamMaker team.
. . . in counting our blessings every day in every way.
. . . success is the result of clear, cooperative, positive thinking.
. . . that loyalty adds meaning to our lives.
. . . management should seek out and recognize what people
are doing right, and treat every associate with respect.
. . . challenges should be used as learning experiences.
. . . our Creator put us on this earth to succeed. We will accept
our daily successes humbly, knowing that a higher power
is guiding us.
. . . in the untapped potential of every human being. Every person
we help achieve their potential fulfills our mission.
. . . we must re-earn our positions every day in every way.
. . . in building our country through the free enterprise system.
We demonstrate this belief by continually attracting strong
people to the DreamMaker team.
We live our Code of Values by…
. . . treating others as we would like to be treated.
. . . listening with the intent to understand what is being said and
acknowledging that what is said is important to the speaker.
. . . responding in a timely fashion.
. . . speaking calmly and respectfully, without profanity or sarcasm.
. . . acknowledging everyone as right from their own perspective.
. . . making only agreements we are willing, able and intend to keep.
. . . communicating any potentially broken agreements at the first
appropriate opportunity to all parties concerned.
. . . looking to the system for correction and proposing all possible
solutions if something is not working.
. . . operating in a responsible manner; “above the line…”
. . . communicating honestly and with purpose.
. . . asking clarifying questions if we disagree or do not understand.
. . . never saying anything about anyone that we would not say to him or her.
. . . continuously striving to maximize internal and external customer
. . . making our best effort to understand and appreciate
the customer’s needs in every situation.